We are all very much aware of the extensive maintenance that Turbine is still working on correcting. We currently still do not have an ETA for the server’s return and Turbine has warned that things may remain down through this evening.
Turbine does know that players are very disappointed and Sapience has come to the forums today to let us know of compensation they are planning for premium and VIP players to the game.
As a thank you for your understanding and patience during this downtime, all Premium and VIP players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will receive 250 Turbine points. In addition, all VIP players who have logged in during the same period will have their accounts credited 1 day of VIP time for each day of downtime, plus 1 additional day. All points and additional time will be granted automatically as soon as our regular service is restored and stable.
Note that those with lifetime accounts are considered VIP and will receive the same benefits. [source]
We’ll keep our eyes peeled for news when LOTRO is available again!
February 15, 2013 at 8:08 pm
This is an awful lot of trouble just to fix Lalia in the Barrow-Downs.
February 15, 2013 at 8:11 pm
Bwahahaha! Good one
I hope that all goes well with all their udates.
February 15, 2013 at 8:13 pm
Hey, I thought the maintenance was to do with the money-earning side of their systems and nothing to do with in-game content?
February 15, 2013 at 9:07 pm
I believe you are more or less right DDO and Asheron’s Call have been down as well… and are getting the same benefits
February 16, 2013 at 9:53 am
Vraeden was only joking. There are no game updates.
February 15, 2013 at 8:47 pm
Ahahaha, there’s an awful lot wrong with Lalia of the Barrow-Downs. What ever it takes.
February 27, 2013 at 10:48 am
Is that what all of this was about!! Well the gesture was a nice one and I appreciate it as well. I’ve already been in to many of the updated areas and played through a lot of the new stuff, Very nice indeed!
February 15, 2013 at 8:14 pm
wow – they must be really frustrated – glad I can play other games
February 15, 2013 at 8:19 pm
Maybe 250 TPs for 25 days off
February 15, 2013 at 8:21 pm
It is very important to note that in a separate posting it was announced that while the “make up” rewards are “automatically” applied, it DOES NOT mean “instantly.”
Some players may get them on different days.
February 15, 2013 at 8:55 pm
Something was obviously not quite going to plan when their %’s went from 45 down to 12.
Maybe their website has become self aware and taken control of the systems at turbine. Keeps locking doors at random so half the staff are stuck in toilet cubicles or something.
February 15, 2013 at 9:12 pm
LOLOLOL @andyb I’m just getting a funny image of Sapience tweeting from a bathroom stall trying to tell everyone things are going to be ok.
February 15, 2013 at 11:40 pm
Do you know if they named their servers “Skynet”?
February 16, 2013 at 12:14 am
If they did I’d be all for it seeing as that would mean… Middle-earth has come to LIFE!
February 15, 2013 at 10:07 pm
This is great. I’ll now be Lifetime plus Two Days!
February 16, 2013 at 7:46 am
It means you get to live longer!
February 15, 2013 at 10:17 pm
Pfft.
Back in the OLD DAYS, they only gave us scented candles!
February 15, 2013 at 10:59 pm
lol. i still have my stupid candles on a few alts. *sigh*
so glad we’re getting turbine points now.
February 16, 2013 at 12:13 am
Could someone please describe or link me to these ‘scented candles’?
February 16, 2013 at 3:49 am
http://lotro.allakhazam.com/db/item.html?lotritem=8071
February 16, 2013 at 3:50 am
Here: http://lotro.allakhazam.com/db/item.html?lotritem=8071
February 15, 2013 at 10:25 pm
As someone that works in IT, it’s things like this which make me very glad I don’t work in a real time IT environment, like Banks, Amazon, online games, etc.
At the rate things are going, some people at Turbine right now are looking at 48 hours of work, with likely next to zero sleep.
So while some players jump up and down and whine about not being able to play their game, think how you would feel if your boss turned around and said, ‘Nope, your not going home tonight and there’s a good chance your not going to make it home by tomorrow night either.”
February 15, 2013 at 11:35 pm
They’ve got workers running 12hr shifts til it’s sorted. No one’s pulling a 24hr shift…
February 16, 2013 at 12:36 am
Ahh, well that helps, though I’d bet there would be at least a few key people that really can’t go on and off. While they may not be working a straight 48 hours, some are getting very little sleep.
February 16, 2013 at 8:44 am
As an out-of-work programmer, i tell you most assuredly that ‘work’ is not defined as extended time due to incompetence. Performance and migration issues are quite easy to do… *if* you know what you are doing to start. Don’t confuse any cronyism that has resulted in a world-wide brain drain into anything more than what it is – promotion to the highest level of incompetence of the ‘yes men’.
February 15, 2013 at 10:55 pm
It’s been well mentioned in the lotro forums that the IT staff is working in shifts so that they are as effective as they can be and do get rest while the next shift walks into the war.
The extended downtime stinks, granted, but the purpose is very relevant as it is to provide customer service new and improved tools to deal with the rest of us
This will be the first, and hopefully most awkward, step towards Turbine responding to player base requests in the new fashion that they promised.
Hats off to Turbine and wish them the best, they have my patience and understanding!
February 15, 2013 at 11:37 pm
Seconded, Anthony. That’s always my first thought when something like this happens. Glad I’m not in their shoes right now.
February 16, 2013 at 12:37 am
If you like the “Hitler hates . . .” YouTube memes, this is really funny
http://www.youtube.com/watch?v=0B3iKZ0viYQ
February 16, 2013 at 7:24 am
*laughing so hard* Thank you for sharing
February 16, 2013 at 1:10 am
They are still down huh?
February 16, 2013 at 2:39 am
Dang, I definitely haven’t been logged in during the last 30 days, despite my year long VIP package. Oh well =\
February 16, 2013 at 9:45 am
im enjoying the down time, its freedom from the grind and allowing me to contemplate just letting it go for real. the tp’s are a nice gesture for what is basically a fiasco. Im happy either way
February 16, 2013 at 9:52 am
My guess is that Turbine knew all along it would take 48 hrs to do whatever it is they are doing, but to say that upfront would have elicited too much of a negative response. It’s much better to go with 24 hrs and then “extend it”.
Personally I don’t feel negatively affected by the downtime at all, there are plenty of other things to do for my entertainment, so the 250 are a nice little extra.
February 16, 2013 at 9:58 am
People are going a little crazy on FB! They must miss their GLFF!
I am starting to feel the lack of my favourite and only game, but Hobbit Child (as she now calls herself) and I went to the park for a go on the swings. Then to the bar for delicious coffee drinkies! Nice day to be in ITA.
There must be Shrews in the works.
February 16, 2013 at 10:04 am
This is such a mess, but I’ll be grateful to get back in-game whenever it does happen. Not happy about it all, but I’ll wait. Spring Training report to watch, writing to work on, cleaning to do:)
February 16, 2013 at 10:08 am
Dang, still down! Now I have no more excuses for putting off the mass of dishes that teeter precariously above my sink.
February 16, 2013 at 11:44 am
Not too happy about it either .. Only time i really can play is week end, and the servers are down… And what gets the most on my nerves is – once again – the poor communication about it ..
February 16, 2013 at 12:29 pm
Looks like servers are now UP
February 16, 2013 at 12:50 pm
Just checked LOTRO Herald app on my phone and it shows the server status as available for all servers. See you in Game!
February 27, 2013 at 8:35 am
I wish to thank Turbine for my compo TPS. A nice gesture.