Interview four from our visit to PAX East, Merric talks with Game Master Nod, Anti-Fraud Supervisor for Turbine. He is in charge of preventing account compromising and gold farming in LOTRO.
They talk about basic security for your computer to try to prevent your account from being compromised. If your account has been hacked, Nod goes through the steps to recover your account and request your stuff back.
Like the other PAX interviews this is pretty short (13 minutes) but we hope you enjoy the mini interview and maybe even learn something!
The female voice you hear commenting from time to time is Clover. We have an interview with Clover as well in case you missed it!
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April 6, 2010 at 11:14 pm
Good ol’ Nod, used to get him on creep side whenever we put in a ticket. Though I never actually got to talk to him, his name popping up in your chat window was like a beacon that someone was there to take care of whatever needed taken care of, and he always seemed to show up pretty quickly.
His is one of the names that sticks in my mind, probably because I ‘dealt’ with him a few times when I was a full-time creep.
April 7, 2010 at 12:56 am
Haha, I love the Axe Murderer pick there.
When I first started getting to know Goldenstar and Merric we looked at traveling to Pax East together. Merric and I talked about how traveling with people who you had never met could be really scary and dangerous and he added the comment “Yeah, like you could be a scary Axe Murderer or something!” I couldn’t help but laughing when you said that. I think he thought we were kinda loopy.
Oh, and thank you so much Clover and Nod for the Happy Birthday wish. That was the best birthday I’ve had hands down!
April 7, 2010 at 9:58 pm
Having been the victim of a recent hack, it was really cool to listen to Nod and how seriously Turbine is dealing with the situation.
The hack was totally my fault, of course (same password issue), but the GM’s got me back on my feet within a few days and I was no worse for the wear…if only feeling slightly violated.
April 8, 2010 at 8:16 am
Great to hear that you’re back up and running, although I’m sorry that you had to experience that in the first place.